Summary
Cloud-focused technician with hands-on experience troubleshooting networking and endpoint issues, coordinating projects, and supporting production environments. Interested in cloud operations, AI, automation, and security.
Education & Certifications
B.S. Cloud Computing – Amazon Web Services
Western Governors University (Anticipated April 2026)
A.A.S Computer Technology: Networking
York Technical College (Cum Laude, 2018)
Certifications:
- Project+ (2023)
- A+ (2024)
- Network+ (2024)
- Security+ (2024)
- Cloud+ (2024)
- AWS Certified Cloud Practitioner (2024)
- LPI Linux Essentials (2025)
- Microsoft AZ-900 (2025)
Projects
Resume Website — Static resume built with HTML, CSS, and JavaScript, hosted on AWS S3 with CloudFront distribution for fast global delivery. Features theme toggling and print-friendly formatting.
AWS DVA-C02 Lab App — Built a browser-based AWS DVA-C02 study app: 15 hands-on labs with progress tracking, domain coverage, filtering/search, cost alerts, and detailed Console/CLI steps. Pure HTML/CSS/JavaScript, JSON-backed data, localStorage persistence, mobile responsive, offline-capable.
Professional experience
IT Operations Apprentice: Datacenter Infrastructure & Cloud Operations — Atlas Copco Group
- Proactively monitor, maintain, and optimize datacenter infrastructure and Azure cloud resources to support business operations.
- Evaluate IT environments for mergers and acquisitions and recommend integration strategies to absorb them into the Atlas Copco Group domain.
- Partner with project managers and stakeholders to plan and execute network and resource cutovers with minimal user disruption.
- Coordinate with vendors on server maintenance and refresh cycles.
- Automate routine tasks—such as network and file share mappings—through scripting.
Senior Technology Business Services Assistant — Wells Fargo
- Lead project tracking, configuration, and testing for technology initiatives.
- Troubleshoot network, software, and hardware issues for ATMs and teller devices.
- Manage milestones via Excel and proprietary databases; administer endpoint security exceptions; create Jira tickets and ServiceNow change requests for certificate management.
Business Technical Service Specialist — Wells Fargo
- Provided phone and ticketing support for hardware, software, and network problems.
- Troubleshot teller device networks and DNS issues; escalated service requests to meet SLAs and reduced downtime.
Computer Networking Tutor / Help Desk Technician — York Technical College
- Assisted students with Windows Server, Active Directory, Group Policy, subnetting labs, and provided Office 365 support and hardware troubleshooting.
Tools & Platforms
Cloud & Infrastructure
AWS (EC2, S3, CloudFront), Azure, vCenter, ESXi, Unraid
Operating Systems & Tools
Windows Server, Active Directory, PowerShell, Pi-hole DNS
Development & Collaboration
GitHub, Office 365, Loop, Planner, Excel (pivot, lookup functions)
AI & Emerging Tech
Open WebUI, Ollama, Abacus.AI CodeLLM, Abacus.AI ChatLLM, Abacus.AI DeepAgent
Support & Remote Access
Bomgar, ServiceNow, Jira